Innovation
Culture and Strategy
Creating a culture of innovation has become an important
objective in many companies. To create a culture of innovation
companies must (1) acquire the ability to execute the innovation
process and (2) overcome the organizational barriers to success.
To create a corporate culture for innovation, we suggest that
companies take the following approach. Select one person from each
product group, division, or company for a one-year assignment as an
innovation champion. At the end of the year, these individuals must
report back to management and submit for funding a fleshed-out
product, service, or operational innovation initiative aimed at
organic growth. The innovation champions must be trained to use the
outcome-driven innovation methodology and use it to execute their
initiatives.
To give the company a broad range of growth opportunities, these
initiatives may be aimed at core or related market growth, new
market creation, or disrupting an existing market. The innovation
champions must support their recommendations with an outcome-driven
market study that lays out the customer’s unmet needs, solutions
that address them, a prototype that validates the design, and a
business case that quantifies the idea or ideas’ financial
viability.
If 25 people are selected for such a program, then management will
have the opportunity each year to review 25 new product ideas that
have been through the rigor of the outcome-driven innovation
process. If the program is executed every 6 months, then 50
high-potential ideas will be presented to management each year.
This influx of ideas, which are known to address unmet customer
needs, will fill a company’s product portfolio with a plethora of
winning products, enabling companies to successfully generate
organic growth through innovation and at the same time create a
culture of innovation.
We have learned that it is not necessary to change everyone in the
organization to create a culture of innovation. With a management
team that supports the concept of outcome-driven innovation and
innovation champions that master the method, a company can build an
innovation culture and leverage a core competency in innovation.
This sounds simple, but it is not. Companies must first admit that
the methods they are currently using to uncover hidden opportunities
is incomplete, inaccurate, or misleading. They must recognize that
when it comes to innovation, traditional market research is flawed.
They must admit that outside factors, such as executive edict,
personal goals and interests, and company politics, have great
influence over what products enter the product development process.
They must recognize that current practices are ineffective and that
a new approach – along with the new data – is needed to decide where
to invest.
Outcome-driven research provides the data needed to decide where to
invest and to act with confidence. Adopting the outcome-driven
methodology and using the data it generates is the key to success in
creating a culture of innovation.
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